Connect Zen Wholesale qualification, ordering and supplier updates to one reseller workflow.
OrderMesh connects the repeatable work across qualification, ordering, fulfilment, exception handling and downstream handoff.
Wholesale broadband
Partner order submission
Milestone reconciliation
Connected milestones, exceptions and downstream billing handoff
This workflow shows how OrderMesh connects the supplier journey from initial qualification through delivery, activation and downstream handoff.
Validate the address and return only products permitted by the operator’s agreement.
Map the selected offer, access attributes, contract term and installation choices.
Check required customer, address, migration and appointment data before submission.
Send one idempotent provide request and preserve the supplier reference and payload hash.
Translate callbacks or polled updates into a consistent OrderMesh milestone timeline.
Confirm activation, trigger downstream billing and retain a full evidence trail.
A reseller captures a complete customer order using a product already mapped to its Zen Wholesale catalogue.
OrderMesh validates and submits the data once, stores the supplier reference and synchronises milestones back to operations, CRM and customer communications.
OrderMesh keeps the customer order, supplier references and operational events aligned throughout fulfilment.
OrderMesh classifies whether an action is safe to retry, needs a supplier lookup or needs a person. It never assumes a timeout means the supplier did nothing.
A product disappears between qualification and commit.
An appointment slot is no longer available when the order is submitted.
The supplier times out after accepting a request, leaving the outcome unknown.
A callback is duplicated, delayed or arrives out of sequence.
A cancellation or cease is rejected and needs an operational decision.
Connect products, orders, supplier milestones, exceptions and downstream systems through one operational workflow.
The core scope includes Wholesale broadband, Partner order submission, Milestone reconciliation, with supplier events connected to the wider OrderMesh order journey.
The integration route is “Partner API or portal”, connecting the supplier workflow to a consistent OrderMesh order record.
Yes. Qualification results, order references, milestones, activation and exceptions can be mapped into the systems and communication flows used by your operation.
OrderMesh preserves the unknown outcome, performs a safe status lookup or reconciliation, and prevents a blind duplicate submission. A person is assigned when the state cannot be resolved automatically.
