Connect CityFibre availability and provisioning events to a consistent reseller order journey.
OrderMesh connects the repeatable work across qualification, ordering, fulfilment, exception handling and downstream handoff.
FTTP qualification
Provide and appointment workflows
Partner milestone normalisation
Connected milestones, exceptions and downstream billing handoff
This workflow shows how OrderMesh connects the supplier journey from initial qualification through delivery, activation and downstream handoff.
Validate the address and return only products permitted by the operator’s agreement.
Map the selected offer, access attributes, contract term and installation choices.
Check required customer, address, migration and appointment data before submission.
Send one idempotent provide request and preserve the supplier reference and payload hash.
Translate callbacks or polled updates into a consistent OrderMesh milestone timeline.
Confirm activation, trigger downstream billing and retain a full evidence trail.
Two retail brands sell different offers over the same CityFibre access product. OrderMesh keeps the customer experience brand-specific while using one governed supplier adapter.
Qualification, appointments and supplier milestones are normalised once, while product rules, communications and billing remain isolated per company.
OrderMesh keeps the customer order, supplier references and operational events aligned throughout fulfilment.
OrderMesh classifies whether an action is safe to retry, needs a supplier lookup or needs a person. It never assumes a timeout means the supplier did nothing.
A product disappears between qualification and commit.
An appointment slot is no longer available when the order is submitted.
The supplier times out after accepting a request, leaving the outcome unknown.
A callback is duplicated, delayed or arrives out of sequence.
A cancellation or cease is rejected and needs an operational decision.
Connect products, orders, supplier milestones, exceptions and downstream systems through one operational workflow.
The core scope includes FTTP qualification, Provide and appointment workflows, Partner milestone normalisation, with supplier events connected to the wider OrderMesh order journey.
The integration route is “Partner provisioning API”, connecting the supplier workflow to a consistent OrderMesh order record.
Yes. Qualification results, order references, milestones, activation and exceptions can be mapped into the systems and communication flows used by your operation.
OrderMesh preserves the unknown outcome, performs a safe status lookup or reconciliation, and prevents a blind duplicate submission. A person is assigned when the state cannot be resolved automatically.
